Lead Architect

Salary

3300 – 5000 €/month

Location

Remote (office available in Bratislava or Košice)

Contract type

Full-time

Industry

TELCO

Needed tech stack

Sprinklr

Genesys

AI and machine learning

Job description:

In this role, you will be at the forefront of designing and optimizing IT architectures to enhance customer engagement and support. Your expertise will be crucial in conducting deep analyses of professional and technical requirements, shaping software, platforms, and infrastructure dedicated to improving customer experiences. Your responsibilities will involve ensuring the effectiveness and efficiency of technologies and solutions within the Contact and Call Center domains.

Required skills:

  • Extensive experience in IT architecture with a focus on Contact Center and Call Center Technologies
  • Proficiency in analyzing and optimizing IT architectures for customer engagement and support
  • Excellent problem-solving and analytical skills

About Seiteq:

Hi, we’re Seiteq, IT outsourcing in good hands. Since 2009, we’ve been connecting the best IT gurus with great projects all around the world. Our branches are located in Slovakia, the Czech Republic, and Bulgaria. Among our satisfied clients, you can find international companies such as IBM, SAP, HPE, and many more. With us, the hiring process is quick, reliable and effective, saving time, costs, and work capacity.

Required skills:

  • You have a university degree with emphasis in Computer Science or Information Systems or other STEM field, which has provided you with a solid foundation of analytical thinking, problem solving and technological skills.
  • Expert in ServiceNow, especially ITSM (IT Service Management).
  • Good knowledge about ITOM (IT Operations Management) and CSM (Customer Service Management)
  • Expertise in Order Management for telecommunications, telecommunications service management, product inventory and data segregation.
  • Experience in TMF (Tele-Management Forum).
  • Operational experience with agile methods in software development (SAFe)
  • Strong conceptual and analytical skills.
  • Broad knowledge in the field of B2B solution business and E2E processes with a focus on the entire order to cash process.
  • Fluency in English, German is advantage.

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Lead Architect